Privacy Policy

1. Introduction

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Pear Hill Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

This policy applies to all personal data we process about you, whether collected through our website, email correspondence, telephone calls, meetings, or other communications.

Contact Details:

 

Company:

Pear Hill Ltd

 

Address: 

Greywalls, Bollitree,

Weston under Penyard

Ross-on-Wye

Herefordshire 

HR7 9TG

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Email: paul@pearhill.co.uk

 

Telephone: 07407 039586

 

2. Information We Collect

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We may collect and process the following categories of personal information:

Information You Provide to Us:Contact Information: Name, email address, telephone number, postal address

• Professional Information: Job title, company name, industry sector, professional interests

• Communication Records: Records of correspondence, meeting notes, consultation discussions

• Service Information: Details about consultancy services requested or provided

• Marketing Preferences: Your preferences regarding marketing communications

• Information We Collect Automatically:Website Usage Data: IP address, browser type, pages visited, time spent on pages

• Technical Information: Device information, operating system, referral sources

• Cookies and Similar Technologies: As detailed in our Cookie Policy

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3. How We Use Your Information

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We use your personal information for the following purposes under the legal bases outlined:Legitimate Interests:Providing consultancy services and responding to enquiriesManaging our business relationships and client communicationsImproving our services and website functionalityConducting business development activities

Contractual Necessity:Fulfilling our contractual obligations to clients Processing payments and managing accounts. Delivering agreed consultancy services. Legal Obligation:Complying with accounting and tax requirements. Meeting regulatory obligations. Responding to legal requests. Consent (where applicable):Sending marketing communications (you can withdraw consent at any time).

Using non-essential cookies

 

4. Who We Share Your Information With

 

We may share your personal information with:

• Service Providers:IT support and website hosting providersProfessional advisers (accountants, lawyers, insurance brokers)

• Marketing and communications agencies

• Payment processing services

• Legal Requirements:Law enforcement agencies or regulatory bodies when legally required

• Courts or other judicial bodies in legal proceedings

• We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

 

5. Data Retention

 

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected:

• Client Records: 7 years after the end of our business relationship (to meet legal and regulatory requirements)

• Marketing Data: Until you unsubscribe or withdraw consent

• Website Data: In accordance with our Cookie PolicyCorrespondence: 3 years after last communication

 

6. Your Rights

 

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal information

• Right to Rectification: Request correction of inaccurate information

• Right to Erasure: Request deletion of your personal information in certain circumstances

• Right to Restrict Processing: Request limitation of how we use your information

• Right to Data Portability: Request transfer of your information in a structured format

• Right to Object: Object to processing based on legitimate interests or for direct marketing

• Right to Withdraw Consent: Where processing is based on consent

• To exercise any of these rights, please contact us using the details provided in Section 1.

 

7. Data Security

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We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage

• Regular security assessments Staff training on data protection

• Access controls and authentication procedures

However, please note that no method of transmission over the internet is completely secure.

 

8. International Transfers

 

We primarily process your personal information within the UK. If we need to transfer your information outside the UK, we will ensure adequate protection through:

• Adequacy decisions by the UK government

• Standard contractual clauses

• Other appropriate safeguards as required by law

 

9. Cookies

 

Our website uses cookies and similar technologies.

Please refer to our Cookie Policy for detailed information about:

• Types of cookies we use

• How to manage cookie preferences

• Third-party cookies

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website.

• Sending email notification to registered users

• Including notice in our regular communications

 

11. Complaints

 

If you have concerns about how we handle your personal information, you can:

• Contact us directly using the details in Section 1

• Contact the Information Commissioner's Office (ICO):Website: ico.org.uk

Telephone: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF12

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Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Pear Hill Ltd

Email: paul@pearhill.co.uk

Telephone: 07407 039586

Address: Greywalls, Bollitree, Weston under Penyard, Ross-on-Wye, Herefordshire HR9 7PG